| West Auckland, Full Time, Automotive |
| Please Quote Reference Number 99117 |
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Flexible 30 - 40 hours per week
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Competitive remuneration package
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Join us at KAAR in West Auckland
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Are you passionate about delivering exceptional customer service and excited about working in the automotive industry?
We're looking for a Service Advisor / Manager Assistant to join our team and work closely with the Branch Manager to ensure smooth daily operations and an outstanding experience for our customers.
Your Role
As a Service Advisor, you'll be the friendly face and voice of our service centre.
Your responsibilities will include:- Customer Interaction - Welcoming customers in person and on the phone, ensuring a positive first impression.
- Job Coordination - Booking service jobs and scheduling the workflow of our technical department.
- Customer Communication - Keeping customers informed about their vehicle's progress and explaining servicing or repair work clearly and confidently.
- Supplier Liaison - Working closely with suppliers to procure materials and parts for jobs in a timely manner.
- Documentation - Accurately completing all required paperwork, estimates, and maintaining organised records.
- System Monitoring - Managing and maintaining the Dealer Management System (DMS) - Orion/SAM.
- Efficiency Support - Identifying operational efficiencies and assisting with their implementation.
What You Bring to the Role
To succeed as a Service Advisor/Manager Assistant, you'll need:- Interpersonal Skills - Outstanding communication and the ability to build rapport with customers and team members.
- Team Spirit - A collaborative attitude with plenty of energy and enthusiasm.
- Technical Acumen - A general understanding of vehicle mechanics to explain services confidently.
- Organisational Ability - Strong attention to detail and the capacity to manage multiple tasks efficiently.
- Adaptability - The ability to think on your feet and respond quickly to changing priorities.
- Initiative - Identify opportunities and act accordingly
- Time Management - Excellent skills in prioritising and meeting deadlines.
- Tech-Savvy - Proficiency in written communication and computer systems.
- Eagerness to Learn - A desire for continuous development and professional growth.
- Driver's License - A clean and valid license for occasional vehicle-related tasks.
- Customer Focus - A commitment to achieving the highest standards of customer service.
Why This Role is for You:- Mentorship - You'll work closely with an experienced Branch Manager, gaining valuable insights and guidance.
- Impactful Work - This is a rewarding position where your energy and enthusiasm will make a real difference.
- Supportive Environment - Join a team that values professionalism, quality, and mutual growth.
- Flexibility - Enjoy a schedule with competitive pay, challenging opportunities allowing for a great work-life balance.
If this sounds like you, please APPLY NOW with an up to date CV.
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| Please Quote Reference Number 99117 |
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