Office Manager
Greenlane, Full Time, Healthcare & Medical
Please Quote Reference Number 99100
  • Shortlisted for Best Place to Work NZ
  • Collaborative & professional team
  • Greenlane location with public transport on the doorstep, street parking nearby

    • Join our leadership team and play a pivotal role in the day-to-day operations of our clinic!

    What We Offer    :
    • A collaborative and supportive work environment.
    • Opportunities for professional growth and development.
    • The chance to make a meaningful impact in a leadership role.
    About Us:

    NZRSI is a leading healthcare clinic dedicated to providing exceptional care to our patients. We take pride in our commitment to excellence, teamwork, and aligning with our core values to create a positive and professional environment for staff and patients alike.

    The Role:

    We are seeking an experienced and proactive Office Manager to oversee the non-medical operations of our clinic, lead our reception team, and ensure outstanding customer service. Reporting to the General Manager, this leadership role is essential in fostering a collaborative workplace and ensuring the smooth running of administrative processes, systems, and protocols.

    Key Responsibilities:
    • Reception Team Leadership
      - Recruit, train, and develop reception staff.
      - Foster a positive, collaborative work environment.
      - Manage team performance and prepare rosters.
      - Ensure health and safety processes are in place.
    • Customer Service Excellence
      - Deliver a seamless patient experience.
      - Address and resolve patient concerns promptly.
      - Develop and maintain customer service standards.
    • Business Management
      - Oversee accounts receivable.
      - Support doctor clinics, scheduling, and billing processes.
      - Manage contracts and administrative compliance.
      - Develop and review office systems and protocols.
    • Communication
      - Maintain effective internal and external communication.
      - Oversee marketing efforts, including website updates.
    • Facilities Management
      - Ensure property and equipment maintenance.
      - Oversee security and emergency procedures.
    • Compliance
      - Ensure compliance with privacy, health, and safety standards.
      - Train staff on relevant policies and maintain quality management systems.
    About You:

    To thrive in this role, you will have:
    • Leadership skills: Proven ability to lead, motivate, and develop a team with experience in a health environment.
    • Customer service expertise: Commitment to delivering exceptional patient care.
    • Strong organisational skills: Ability to manage multiple priorities and ensure accuracy in administrative tasks.
    • Technical proficiency: Experience with clinic management systems (e.g., Medtech) and accounting software (e.g., MYOB).
    • Compliance knowledge: Familiarity with privacy, HIPC, and health and safety standards.
    • Professionalism: Excellent communication skills and a proactive approach to problem-solving.
    How to Apply:

    If you are a detail-oriented leader passionate about creating a positive environment and ensuring exceptional operations, we want to hear from you! Submit your CV and cover letter.

    Join us and be part of a team dedicated to making a difference!
    Please Quote Reference Number 99100

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in New Zealand?

    (Q2) How would you rate your English language skills?




    (Q3) Do you have Team Leadership and Management experience in a Health setting?



    (Q4) Do you have experience using a clinic management system (ie Medtech)?



    (Q5) What is your salary expectation?

    (Q6) Why are you the ideal candidate for this role?

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