High energy customer-focused problem solver wanted for our Customer Care team
Opportunity for ongoing career progression
Fast-paced and rewarding environment
Manukau Toyota Group is New Zealand's largest Toyota dealer and the efforts and dedication of our Team Members is a huge part of that. We have been servicing Auckland's South and Eastern communities for more than 30 years.
We are proudly family-owned with stores in Botany, Manukau, Papakura and Pukekohe. We also operate two Bridgestone Tyre shops - one next to Papakura Toyota and one in the Botany Toyota Service Centre.
Manukau Toyota Group is looking for a Customer Care Representative to support our service department The main purpose of this role is to attend to customer matters in a timely and considered way and in a manner consistent with the Manukau Toyota Group front-line service strategy.
About the opportunity:
Our goal is to have our customers finish their visit or call with us with a smile on their face and this exciting opportunity for is for someone who can help us do that! As part of this role, you will be:
Booking service and repair appointments - accuracy is critical
Resolving customer issues and answering enquiries through inbound calls - a clear and friendly tone is essential
Making outbound calls to customers that are due for Service or WOF
Recording and reporting data with a focus on data integrity
What We Are Looking For:
A strong background in customer service with excellent communication skills.
Proficiency in computer systems and high attention to detail.
Excellent time management skills and the ability to stay organized under pressure.
A proactive approach to Health & Safety and team collaboration.
A willingness to learn and develop in a supportive environment.
Why Work With Us?
At Manukau Toyota Group, we offer a collaborative and dynamic environment where your contributions directly impact the quality of service we provide. You'll be part of a dedicated team that values growth, professional development, and the ability to provide top-tier service to our customers.
Apply Now!
Ready to make an impact in a role that combines customer service with a variety of operational tasks? Apply today to become part of a dedicated team committed to delivering exceptional service!
