| Please Quote Reference Number 97987 |
| Fast paced and growing dealership |
| Excellent earning potential |
| Unlimited growth and career development |
About Us:
Manukau Toyota Group is New Zealand's largest Toyota dealership, boasting a dynamic team of around 200 professionals across four locations in Auckland's South and South-East regions. Celebrating over 30 years of success, we are proudly Kiwi-owned and committed to excellence and community values.
About the Role:
We are seeking an experienced and proactive Service Manager to lead our service department at the Manukau Branch. This role involves supervising Service Advisors, coordinating with the Workshop Manager for Technicians and Groomers, and ensuring operational excellence. You will be responsible for maximising productivity, achieving Toyota NZ targets, and delivering outstanding customer service.
Key Responsibilities:
Leadership and Management:- Proven ability to drive department profitability through effective management of resources, cost control, and optimizing operational processes.
- Lead and motivate a large team of Service Advisors, Technicians, and Groomers.
- Set clear performance targets, conduct regular reviews, and manage performance issues.
- Oversee daily operations, including scheduling, invoicing, and customer interactions.
Operational Excellence:- Manage job cards, invoicing, and ensure accurate documentation of services and repairs.
- Schedule workshop hours to optimize productivity and meet targets set by Toyota NZ.
- Handle customer complaints, feedback, and ensure high standards of customer service.
- Monitor and maintain cleanliness and readiness of customer areas and courtesy cars.
- Good understanding of the Service Department P&L (profit loss).
Administrative Duties:- Be proficient in workshop scheduling, job card management, and electronic ordering.
- Ensure compliance with cash handling procedures and accurate month-end reporting.
- Stay updated with service and warranty bulletins and ensure staff adherence.
- Become familiar with the manufacturers warranties, service schedules, and our DMS.
Relationship Management:- Build and maintain effective relationships with internal and external stakeholders, including HR, MITO, and Toyota NZ.
- Communicate effectively across various levels of the organization and with customers.
Quality Control and Continuous Improvement:- Oversee quality control processes and ensure high standards of service.
- Actively contribute to team discussions and improvements, and address issues promptly.
About You:- Minimum of 5 years experience in a similar role within the automotive industry.
- Proven track record of leadership and management in a high-paced environment.
- Strong communication skills, both verbal and written.
- Excellent organisational and time management skills.
- Friendly, approachable, and maintains professionalism at all times.
- Ability to adapt to change and demonstrate flexibility.
Why Join Us?:- Enjoy a competitive salary, performance-based bonuses, a company vehicle, and a fuel card.
- Benefit from exceptional opportunities for professional development and career advancement within a thriving, Kiwi-owned company.
- Contribute to a well-established, Kiwi-owned company with a solid reputation for excellence.
If you are a motivated and experienced Service Manager ready to make a significant impact, we want to hear from you!
Apply Today!
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| Please Quote Reference Number 97987 |
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